bol.com & corporate social responsibility

The will to improve comes naturally to us at bol.com. Where we pioneered in 1999 by opening Europe's first online bookshop, we now want to take the lead in making e-commerce sustainable. Bol.com is the largest online retail platform in the Benelux, with the widest choice of products and delivery options, a fast-growing network of 13 million customers, 2,500 Dutch and Belgian colleagues and 49,000 local entrepreneurs who sell their products via our platform. We are at the heart of society and feel responsible, so we want to make a positive contribution.
Joost Morel
+31 (0)61 85 49 521

Because sustainability is the new reality, even at bol.com. We want to do a little better every day: from packaging and delivering as economically as possible to using 100% local wind and solar energy in our buildings. Our ambition? Bol.com wants to be climate-neutral for shopping by 2025, which means reducing our carbon footprint to 0 grams of CO2 for every parcel we deliver. We already have a range of sustainable products from which customers can make a conscious choice. And in 2022, we will be offering a more sustainable alternative for every possible item. Together with our network of suppliers, sales partners, colleagues and millions of customers, we are making sustainable living easier.

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Logistics & the environment

Logistics & the environment

Together with PostNL and our other logistics partners, we deliver orders to our customers as efficiently and sustainably as possible. By innovating continually, we are fulfilling this promise. For example by introducing electric vehicles, using minimalist packaging, omitting the filling material or even the entire bol.com cardboard box if the original packaging is sturdy enough.

By doing this, we want to inspire fellow e-commerce entrepreneurs. We also want to exchange our knowledge about sustainable packaging and smart logistics with our sales partners. They can also outsource their logistics to bol.com and so make use of our sustainable packaging facilities and efficient delivery which operates from the bol.com fulfilment centre, and which is fully energy-neutral. We use 100% local wind and solar energy.

It is our joint responsibility to make the materials and energy we use and consume more sustainable. For bol.com, the best way we can reduce our carbon footprint is to implement sustainable measures for packaging, deliveries and energy consumption.

Read more about Logistics & the environment (dutch website)
100% green energy
to power all our buildings in the Netherlands and Belgium
millions of parcels
vwere sent without a cardboard box
Shop & Product range

Shop & product range

Bol.com wants to offer its customers the widest possible choice. So this is why we invite sales partners to offer their products to our millions of customers. Within this broad product range, it’s important that customers can make well-informed choices. Including the origin, production process and environmental impact of the items.

We want to provide the best possible support to customers so they can make conscious and sustainable choices while shopping. That’s why we’ve labelled all sustainable and environmentally friendly items using independent sustainability labels. The sustainability labels shown with the sustainable items give customers more insight into why it’s a sustainable choice. For example, a fair trade or organic item, or a product made by social entrepreneurs. We continue to develop. Our goal for 2022 is to show at least one sustainable alternative in each of our product categories.

Read more about Shop & product range (dutch website)
34% of product categories
had a more sustainable alternative at the end of 2020
1.6 million second-hand items
 in our sustainable assortment